8ta / Telkom Mobile
Complaint Id - 4157725, not resolved aftr 4 days

I purchased new 8ta sim on 12th March, then I started using it after 5 days I was not getting any network so I thought it might be problem with network but on Wednesday 20th March I called customer care to know what has happened, to my surprise they told me SIM has been cancelled.

Exceutive told she will get back to me in half an hour by taking my alternative number. After two hours she didn't call so again I called CC got to know executive has not taken any action till now Then again registered new complaint 4157725, This opened on Wednesday but till now they are unable to tel me the reason Why it got cancelled. What a shame. You have cancelled the sim without the user knowledge and now unable to update the user with the reason.

Real carelessness, and now have spent lot on calling CC from other numbers since I do not have any other 8 ta sim (definitely not planning for another stupid sim), today 24th March they dont have the reason for cancellation telling me to wait more. Comeon grow up how many days you need to tell me the reason, CC executive telling me it has been transferred to another team. till when it will be still in pending mode

Company: 8ta / Telkom Mobile
Country: South Africa
City: Sandton, johannesburg

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