Vodacom
Unexplained Sundry charges

I have been a Vodacom customer for 8 years. In February of this year I changed my contract from Blackberry talk 100 to an iphone smart standard contract. After choosing a contract for R499 a month based on advice from the sales consultant that this would be the total monthly billing amount unless I exceed my data, call or sms limit, I signed the page clearly stating R499 per month. I have received my second monthly statement showing the R499 contract price AND AN ADDITIONAL SUNDRY CHARGE of over R100 for "24 months handset installment". This extra amount was never made clear to me verbally or in the paper contract that I signed. This totals up as an additional R2 400 onto my 2 year contract! I am fully aware of extra charges that have been mandatory in the past but have never come across this sundry charge nor was it explained verbally OR in the contract that I signed. I am now paying well over R600 a month for my iphone!!! Something I did NOT agree to!

Company: Vodacom
Country: South Africa
City: Canal Walk

  <     >