Vodacom
Refund not paid by Vodacom

I found out via the Vodacom customer care line that I am being charged for a Blackberry internet service. I upgraded in January to a Samsung S3 with the Fourways Vodashop. Surely there is a check in place to cancel Blackberry services when you sell the client a Samsung? I have thus been overcharged for 2 months. I called the Vodashop and was told to expect a call later. I was later called by the young lady that apparently dealt with the upgrade and was told that she would have to pay me out of her own pocket. Feeling sorry for this young girl I said not to worry. It is suggested that Vodacom, a cell phone giant, adjust their systems to prevent this kind of mistake from happening. Vodacom may wish to consider taking responsibility and effect the refund instead of making young employees wholly responsible.

Company: Vodacom
Country: South Africa
City: Fourways shop

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