Vodacom
Terrible tone of voice

I've just contacted the Vodacom call centre to do a sim swap. I got through to Xolani who first spoke to me in Xhosa or Zulu despite me requesting assistance in English. This was not a major problem as I understood him but have some difficulty responding. I responded in English and from that moment onward the conversation was in English.

He asked me some security questions I would think and didn't mind answering them but it felt more like an interrogation then a telephone call. After the call I requested the call rating survey and it was just one question, one question! How do I get my point across with one yes or no answer?

Had it not been for the terrible tone, the call would have been of superior quality.

Regards,
Disappointed Client

Company: Vodacom
Country: South Africa
City: Call centre

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