Vodacom
Web Self Service Ref: 00AV~VTQF 14-07-2011

On 14 July 2011 I submitted a complaint to Vodacom about the poor signal in the Horizon View Area.

After some time, I was visited by a rep from Vodacom who took signal strength readings and was given a signal booster which I was told must be mounted close to a window in the house at which the higest signal strength was received. About 6 weeks to 2 months back I received a follow up call from Vodacom to enquire as to whether the booster was serving its purpose. Obviously it wasn't, but I was also told that the signal strength in the area had been improved (not that I could really tell).

Again I was visited, readings were taken and the booster was taken back. I was told that an external arial should have been installed with the booster. I told the person I had heard that Vodacom was throttling the bandwidth for BIS and this was confirmed by him. It is apparantly because some customers are running their entire small businesses via BIS on one account. I was told however that Vodacom can see who the customers are who abuse BIS. Why then is Vodacom not targeting those who do abuse BIS?

Vodacom your service is pathetic! Most if this morning there is insufficient signal to do anything!

Company: Vodacom
Country: South Africa
City: Customer Care

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