Vodacom
Pathetic Serice from 111

Hi, I've logged an issue about slow data speeds within the Samrand, Centurion area on 07/02/2013. Ref no: S3-SHV1F-FRM3U. I've logged a query complaining about data speeds within this area on both my iPhone 5 and 3G router (which use separate cell numbers). A few days later, Maxwell from VC data support contacts me asking me to "reset network settings on my iPhone". This was done and I had advised that this did not solve the problem.

Maxwell then went on to close the call from his side. Is this guy lazy or is he just dumb!? Even if the "reset iPhone settings" had worked and network connection speeds improved on my iPhone, what about my 3G router?

on 01/03/2013, i then logged the same complaint again. Ref no: S3-TJH21-1U3KW. I then get contacted yesterday and today asking me for the same information.

She then advised that this may take 14 to 21 days for them to assess the situation.

I understand that Vodacom has processes and procedures to follow, but from my point of view (the customer): I see Vodacom as one company, in staying with this I've logged the issue with Vodacom one day short of a month ago. add 14-21 days onto that, and I have an issue oustanding for over 40 days;

Company: Vodacom
Country: South Africa
City: Customer Care

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