Telkom
Telkom avoiding producing the sales call

In August 2011, we applied for an ADSL line for our apartment in Mouille Point. The sales consultant on the phone mentioned that if we took a callmore package, the installation of the line would be free. We took the package. On our next months bill there was charge for "other" and when i queried it with Telkom, they said it was for line installation. I notified them that this amount was in dispute and requested the recording of the sales call (due to legal reasons - calls need to be recorded as proof of contract, as i did not sign any paperwork).
Since then, i have been fighting with Telkom to produce this sales call to either prove me wrong or right. I am willing to pay the original outstanding amount but not the interest because if telkom had responded when i asked for this recording, we would have had an outcome.

Company: Telkom
Country: South Africa
City: Mouille Point

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