Vodacom
STILL NO RESPONSE A WEEK LATER AFTER PROMISING

SO SURPRISE SURPRISE. VODACOM CUSTOMER CARE IS NON EXSISTANT. VODACOM MANAGEMENT DO NOT CARE AND IGNORE CUSTOMERS.
YES I WILL CONTINUE TO BROADCAST ON ALL MEDIA CHANNELS TILL I GET THE COURTESY OF A DECENT RESPONSE AND APOLOGY FROM MANAGEMENT AND EXPLANATION WHY I.T. CANNOT STOP SMS'SING ME AT 2 OR 3 AM IN THE MORNING SUDDENLY AS THIS HAS NEVER OVER THE PAST 10 YEARS EVER HAPPENED BEFORE.
By the way my contact details are given when you login into Hello Peter - ID NO and Cell No.
So finally I get a phone call 5 DAYS LATER... posted 13th and finally a phone call on the 18th.
AND GUESS WHAT..."No apology."
I am just told that that is normal business practise that Vodacom sends you sms's at 2am and 3.30am in the morning. When i questioned why they allow customers to be contacted apparently the system (computer) just sends it. The IT department is apparently useless as they cannot write a programme to prevent ANY of the Vodacom customers receiving emails at any time of the day or night. I have never dealt with such a very poor business ethic of where the blame falls onto your customer, I must cancel my Automated voluntary call limit!!

Company: Vodacom
Country: South Africa
City: SOUTH AFRICA

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