Vodacom
NO APOLOGY - NO CARE ATTITUDE

So finally I get a phone call 5 DAYS LATER... posted 13th and finally a phone call on the 18th.
AND GUESS WHAT..."No apology."
I am just told that that is normal business practise that Vodacom sends you sms's at 2am and 3.30am in the morning. TWhen i questioned why they allow customers to be contacted apparently the system (computer) just sends it. The IT department is apparently useless as they cannot write a programme to prevent ANY of the Vodacom customers receiving emails at any time of the day or night. I have never dealt with such a very poor business ethic of where the blame falls onto your customer, I must cancel my Automated voluntary call limit!!!
Dear Heidi Scott
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please provide us with the following information, to best assist in this matter:
- ID number
- VSP Account number (e.g. B1234567/8)
- Statement Address, OR Invoice Address
- Banking details: Bank name AND account type
- The number in question
We will commence the investigation, upon receipt of the abovementioned information. Please do not to change the subject line.

Company: Vodacom
Country: South Africa
City: SOUTH AFRICA

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