Mweb
MWEB messing with my account

I decided to try the new R449 2Mbps product. Since my avg usage is 15GB per month I was assured by Mweb that my usage historically was low, I have less risk of being throttled. I was also assured that throttling is determined over a monthly period and not daily. I was also told that should I be throttled I can just move back to 1 Mbps. After upgrade, to resolve a technical issue, Mweb technical support downgraded me to 1 Mbps, then re-upgraded to 2 Mbps.
Less than 2 days later after using less than 5 GB of data, I was throttled. I was naturally not happy with this and requested to be downgraded back to 1 Mbps. Now all of a sudden I was told this could not happen without a request to Telkom being made to downgrade my line speed.
It was at this point I decided enough is enough and I canceled my account with Mweb. Not willing to pay R449 for a product I cannot use I requested Mweb to move me to the R339 1 Mbps product but not to downgrade my line. I told Mweb on 3 separate occasions not to downgrade my line with Telkom.
Today I got billed for my notification month. At R449.
I've also just been told that my line was downgraded at Telkom to 1 Mbps.

Company: Mweb
Country: South Africa
City: Cape Town

  <     >