Vodacom
CALL LIMIT

I have called Vodacom a million times and one has to always speak to one cheeky consultant after the other.
On numerous occasions I have requested limits to be placed on my lines and it has never been done. The agents are unable to implement more than one request per call.
On two occasions I have asked to listen to my calls with them since they have said that I did not request something andmy first request was ignored, the second request I was told the agent listened to the call. How does one verify what is the truth and not when the very same people who could not implement a request are listening to your call? They have the audacity to give you this long story about how their calls are recorded, yet when you ask for the recording they tell you its for internal purposes only!!! As long as they get to deduct stupid amounts of money from your account they are happy. You ask for a limit and the limit is implemented incorrectly and their "stupid visor" doesn't even take responsibility for that and have the nerve to tell me my request was implemented but it was done incorrectly! WHAT DOES THAT MEAN? When I don't pay my account, can I say the same?

Company: Vodacom
Country: South Africa
City: Call centre

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