Vodacom
Still no response nor action on request

On the 27th of December I phoned the Vodacom call centre (082111) to request that my airtime transfer limit be increased. The call centre agent advised me that this can only be done by the "VAS" department and proceeded to log a call with them, for me and provided me with a reference number. I was promised that someone would phone me within 48 hours. When I followed up on Monday afternoon, I was told that a request will sent to the department in question to phone me urgently, I am still waiting for this call. I was then told by the call centre agent that he is indeed able to change this limit for me to R2000. I received an sms confirming the deactivation and reactivation of the airtime transfer facility. When I tried using the utility later that day i was informed that it had been locked on my account due to suspicious behaviour. When I phoned again on Tuesday, I was told that due to it being new years eve no-one is available to unlock the facility. I phoned again on Wednesday and the call centre agent applied the R2000 limit again. My limit is still stuck on R255 after talking to 9 people at Vodacom and spending a grand total of 3 hours on the phone with them.

Company: Vodacom
Country: South Africa
City: Call Centre

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