Cell C
Request Not Actioned. No Feedback Given

I called the call centre early last month (April 2013) to requested a R100 call limit and updating bank details. I got through to an agent who updated the bank details but failed to activate the limit on amount requested. I called again on 16.05.2013 when I got a usage SMS exceeding R590 and got through to an agent who was interruptive and lacked listening skills. First claimed that there were no records I called to request R100 to be actioned and after telling her that if she can't find those records, I'd need to speak to her team leader or manager. She then advised me the limit was set at R1200 and then offered to email the first agent I dealt. I informed her that instead, she must email the first agent's line manager. She gave me a reference number and promised me feedback, Ten days later (today), the limit was set at R100, meaning that my line was then soft-locked. When I called today, I learned that my log was closed but I was never informed of what's going to happen about the bill that I unknowingly ran up or what action will be taken about the agent that failed to process my request from the onset. I won't complain about how long it takes to get through to an agent. Sigh!

Company: Cell C
Country: South Africa
City: Johannesburg

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