Vodacom
BAD SERVICE DID NOT EXECUTE REPAIR REQUEST

Ntawanano Bivankulls received us at after a sms was sent to come & collect my Black B Bold 9900(< than 8 months old). Advised that only a battery was replaced & software updated. I enquired regarding the 2nd battery that was handed in, lady advised she does not know where it is and had a no caring attitude. I explained to her what was written on the job card and referred her back to it after which she acknowledges that the problem does not seem to be resolved. Eventually she went to fetch a 2nd battery not sure if it is mine & I told her that I received the phone from Vodacom with two batteries and that the problem occurred with both batteries and that this was not the problem reported. I further said if she is unable to resolve or respond in a manner that can advise me what they intend to do to resolve the problem I request to speak to a Manager. She went to call the manager Pieter van Der Westhuizen, he just decided not to come out and adress us, after 25 minutes we left and advised her that I am going to complain about poor service. I asked who Pieter reports to and were told it is Cherisa Biitong and asked if she was in, only to be told she runs between branches. No nr given

Company: Vodacom
Country: South Africa
City: Menlyn

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