Mtn
Incompetence

My mothers cel phone was on 10-01-2013. She requested a simswop and a new simcard at MTN Westwood Mall branch. The person attending to her (Dumisani), erroneously allocated her MY cel number instead of her original one. (We have 4 contracts on the one account for different family members). The problem was detected whilst still inthe store, and Dumisani promised that the problem would be resolved within 3 hours. It was NOT. We called there again and Dumisani then said that the problem would now only be resolved the next day. We conveyed the urgency of the problem, as I'm a medical doctor on call for the weekend, and being available on cell is of VITAL importance. He then told us to call 808, as there was no senior staff available to advise him/us. Xolani, the 808 attendant, said that actually we should have gotten another simcard at Westwood MTN, at their cost, and that it would now take more than 48hours to solve this. The fact that we were sent on a wild goose chase for hours, and that the problem wasn't sorted out within working hours is deplorable, and also put patients at risk. please help, we're stil lstuck with this issue!

Company: Mtn
Country: South Africa
City: Westwood Mall

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