Vodacom
Appalling service from Vodacom yet again!

In August 2012, I went in to the Vodacom store to request that my the internet usage is capped once I reach my monthly limit as I had been billed far more than the R.149 that was agreed to on my contract. The lady at the store informed me that she had made a note on my account and that my request would be granted going forward and so it was, as I paid just R.149 in Sep, Oct & Nov. However, on the 10th of Jan 2013, I could not connect to the internet, upon calling Vodacom, I learnt that Vodacom has put a stop on my account due to me having exceeded my limit for Dec and my bill now stands at a staggering R.3000. I would like to know how come, the cap placed on my account did not kick in once I had exceeded my limit so that I wouldn't have been charged such an exorbitant amount and secondly, why is it that a stop was placed on my account 10 days after I was billed for the month of December??? Had Vodacom been more efficient in processing my request for my internet usage to be capped, surely I would not be in this position where I have to pay a ridiculous bill with money which I do not have. This is yet another clear indication of just how useless and appalling Vodacom really is.

Company: Vodacom
Country: South Africa
City: Chatsworth

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