Vodacom
Brand new phone not working

I took delivery of my phone on tuesday 12/02/2013. After having problems with the message "not registered on network" I had to purchase a new micro sim which was activated as from early this morning 14/02/2013. I managed to make one or two calls over the past 2 days. With the message "not registered on network" still coming up. Now the phone displays the message "No SIM".
I phoned Vodacom just to find out that my brand new phone will be send in for assessment, which should take between 7-14 working days. During which time the Technician will assess the problem and either fix it or replace the phone.
I am extremely unsatisfied with this solution, as it is a BRAND NEW PHONE, which I have had absolutely no opportunity to use successfully.
I strongly feel that Vodacom should replace the phone immediately, and the 5 day cool off period, in which a customer can return a purchased product, without any questions asked is applicable here, Since the phone was not functioning from day 1. If a product is not functioning, The phone should by default be replaced immediately by Vodacom and further assessment should be between the supplier and the provider, and not the consumer.

Company: Vodacom
Country: South Africa
City: Greenstone Mall

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