Vodacom
Vodacom contracts

Good day,

I trust this email finds you well.

The issue below is still not resolved.

It would be greatly appreciated if I could get a response at your earliest convenience regarding this matter.

Account Number: I9025783-5
Mr. T Pienaar
8612135028086

We received non-stop calls from “Rewards Co” a few weeks ago. Around the 10th of November, I received a call, and a lady explained to me that she noticed on our contracts we took out that we haven’t been using our free messages. She mentioned she could change that into us receiving R400 airtime instead, if we were happy doing that. We did not approve that or agree to anything of that sort. It is unacceptable for changes to be made by a third party where I have not signed any documents to say I agree, whether it was discussed over the phone or not. It is unacceptable for a third party or anyone, for that matter, to make changes to a contract that I am paying for monthly. I did not give them the go-ahead to change anything. In fact, I was happy with how we took out our contracts with Vodacom. We didn’t bother about the messages. The lady explained that the instalment would also be lesser if we did it that way, where they would take away the messages and give us R400 airtime instead.

I received a message on the 10th of November, 2025. Quote: 5-36169219653665 has been generated on your profile, and vetting has been approved. If you did not initiate this request, please urgently contact Vodacom customer care on 082 111 – which the number doesn’t even work. So my argument yet again is, why did the lady assume that it is okay to make changes if I haven’t approved anything?

Company: Vodacom
Country: South Africa
Region: KZN
City: DURBAN
Phone: 0722113753

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