TFG (121)
Contract to prepaid

My contract was cancelled on the 10 April 2017. No one bothered to call me to inform me about this. So on the 13th I phoned (086) 0663663 to find out what's happening that was when I was told that my contact has been cancelled. I then asked for my number to be moved to prepaid. I was told that it will take 24-48 hours. On the 18th April still phone not working so I pick up my phone yo call (086) 0663663 and am told that "due to long weekend mtn has not yet responded to your request, we "hope" that by the end of the day 18 or tomorrow 19 it will be resolved". Today the 19th no feedback from 121 so I picked up the phone again to call them, and guess what "due to the holidays mtn has not responded yet, we hoping that tomorrow 20th it will be resolved". I mean really now??? So now they blaming holidays and mtn. So I ask why nobody called to give me feedback. "We don't give feedback when it's negative, we only give feedback when it's positive". Huh really now. I must use my noise to smell that the feedback is negative. Your consultant have no idea of what a customer service is and they just seat there and do nothing. This is a very big inconvenience to me and none of your consultants cares about us customers. Feedback is better that no feedback
You can't tell your customers that you don't give negative feedback. It sucks that your consultant had the ordosity to tell me that. Very aggressive and have no business to be in the service industry
So unacceptable to tell me that even the CEO of the company does not know when the reconnection will be done.
So not happy with the feedback I got and for the fact that I had to look for feedback
Get your guys trained on customer service

Company: TFG (121)

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