LegalWise
POOR SERVICE IN FEEDBACK / RESPONSE

I had a problem with my insurance and I reported the matter to Legalwise on the 12th of November 2013 and when I call to get the feedback I am always told to leave my number so that the consultant can call me and that never happened until I made an appointment to go and see the consultant on the 26th of November 2013.

What I did not like was the fact that she could not find my file, secondly she oly sent my complaint at the time when I was there that is on the 26th of November 2013 whereas she said she was going to send my complaint on the 12 of November 2013.

I even spoke with her manager but am still experiencing the poor service in terms of the feedback.

I went again and I was told that they will get the response on the 27th of December 2013, I have been trying to get the feedback from the consultant and she only sent an e-mail to the people who should give them the feedback on the 8th of January after having made numerous calls for her to call me and give me the feedback.

Company: LegalWise
Country: South Africa
City: EAST LONDON

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