Vodacom
Line suspended when account is paid up to date

Have not received last couple of invoices and e-mailed Vodacom to rectify this and get last invoice so as I could make payment. Was asked for ID / address and full banking details - when I would not give my account number I was refused help as apparently I could not answer their 'security question'???
I then made use of the online chat service - EXCELLENT SERVICE - all sorted... so I thought. Paid my account via EFT the next morning (6 days late as this is when I eventually received my invoice) and then discovered my line was suspended. Got a voice message stating that my account was R1400 odd in arrears. Contacted Vodacom and got a statement showing no arrears. Phoned customer care in the afternoon, R462 was due (this was already paid via EFT), the consultant advised me that it takes 6 hours to reflect on the system. Approximately 24 hours later - still no service. I have even mailed payment confirmation to Vodacom... STILL NO service. The consultant assured me that the only amount due was the R462 which I had just paid however, this morning I received an 'urgent notification' from Vodacom stating that I have 7 days to pay arrears of R928.73??? What is going on???

Company: Vodacom
Country: South Africa
City: South Africa

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