Vodacom
Exorbitant Bill and bad call centre service

During Dec/Jan, I was traveling in the USA. After three days, I realised that my data roaming was on. I switched it off and thought no more about it, possibly checking my mail once or twice more during my stay. When I arrived home, I found that Vodacom had already taken over R8000 from my bank account and is going to take R5000 more in March. R13 000 for three days of data roaming! Surely, that cannot possibly be correct! That is clearly an unexpected, unjustifiable and frankly exploitative amount. I am unemployed and this amount equates to three months of life for me.

I tried to query this via the customer call center today. The representative started asking me "security" questions. This is fine within reason. She asked me the following:
Cel No - Answered
ID No - Answered
Address- Answered
Bank- Answered
Account type - Answered
Date of debit - Answered
Package - Unsure
Added items - Unsure
Account no - Unsure

She refused to help me further and I hung up. Exactly how many security questions am I expected to answer and what happens if someone is phoning to inquire about one of these details.

Well done Vodacom for ripping me off and making me feel like a criminal

Company: Vodacom
Country: South Africa
City: National

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