Mtn
Incurred charges and account debited incorrectly

I am really losing my patience with this Service Provider, as I went into their store in Southgate and was assisted by Christopher Dlamini on 21 December 2013. He gave me forms which I completed and signed and he signed as well and confirmed that the contract will cancelled effectively within 24 hours. Early January 2014, I noticed that I did not have Network access and thus assumed that it is due to my contract having been cancelled and thus not having data bundles.

To my utter surprise, I received a billing report on 23/01/2014 where I have incurred charges on the data mobile number 083 290 5274. I call MTN and was told to liaise with the store and they should provide me with a reference number so that I will not be liable for the charges incurred. This I did but an told that the contract will be effectively cancelled only as at 28 Feb 2014. I refuse this as the cancelled should be effective 21/12/2013 and debit order reversed. The last person I spoke to on 0831808 today was Palesa who after listening to my story dropped the call on me. I need partial debit order of R390.50 to be refunded urgently and no further charges to incur. Cancel contract as at 21/12/2013.

Company: Mtn
Country: South Africa
City: Southgate Mall

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