Virgin Mobile South Africa
Problems cancelling contract and spurious charges

My Virgin contract expired on 20 September 2013 and I did inform Virgin that I would like my contract to be cancelled on 19 Aug. I received an email on 20 Aug confirming that my contract will be cancelled on 20 Sep, that I would receive my final invoice on 1 Oct and that the final debit order will occur on 1 Nov.

On 1 Nov I was invoiced AGAIN for another month and a spurious charge of R686 was added for "Excessive Usage Adjustment", whatever that means (my sim had been deactivated since 20 Sep). I lodged a complaint on 4 Nov (contract was confirmed cancelled again), but I never received ANY further feedback. On 25 Nov I received another invoice that now shows that I will be debited AGAIN on 30 Nov for a contract that was confirmed cancelled via email and verbally numerous times. The spurious charges are also "not yet paid" although the invoice reflects that my account was debited for them.

I have tried the customer care line, but after I was put on hold the phone call was terminated and the lady didn't bother phoning me back.

I need my contract cancelled and the overcharged amounts refunded asap!

Company: Virgin Mobile South Africa
Country: South Africa
City: Billing

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