Vodacom
Excessive bill on a capped account

Last week my partner's account was debited for the month of December with an amount of R3675, 52 for an account that we had capped at R100. When we called Vodacom an asked them if there had been a mistake they informed us that there had not. Their reasoning for the excessive bill was the connection on our dongle had not been cut off at the prescribed cap that we had set. We have 3 contracts through them all with caps which are adhered to, why was this one not? We pay a great deal of money for a technical service which they cannot effectively provide us with. We received a sms from Vodacom the next day informing us that our cap for January had been reached, this means that they are well aware of the cap and yet were unable to send us the same information last month. The sms also indicates that a soft cap is then set on the account, which we are aware is an industry standard. A soft cap however does not constitute a R3575, 52 bill. As far as I am concerned the money that they took from our account was as the terms and conditions that we signed our debit order on, should protect the consumer. I shall be moving our accounts with them if this matter is not resolved timeously.

Company: Vodacom
Country: South Africa
City: Accounts

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