Autopage
Blatant Violation of the LAW - disgraceful company

I have a vanilla Vodacom 2GB data contract with Autopage which costs me R149 per month.

The contract expires on May 7th 2014 and after months and months of bad service i've requested a cancellation.

I was emailed a "settlement figure" for R 6, 705.26 or R 633.98 and was told as per the CPA they'll use the lower amount. The lower amount is basically R149 the last four months of the contract. The R6705 figure is a joke and they dont provide any details...

As PER THE CPA.

Suppliers are entitled to impose a reasonable cancellation penalty. This penalty is to cover any goods, services, or discounts provided under the assumption that the agreement would last the entire fixed-term.

Therefore they can charge a reasonable fee.. but "a reasonable credit or charge" may not exceed 10% of the amount a consumer would have had to pay over the remainder of the fixed-term. This excludes any interest that may be applicable.

The fact that they have the audacity to even show the R6705 charge is ridiculous in its self but they continue the violation of the law by trying to charge me the full R149 * 4 months, that's not a reasonable cancellation that's the FULL COST, . I'm going to the CPA

Company: Autopage
Country: South Africa
City: Head Office

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