Vodacom
PENALISING FOR CANCELLATION OF A DATA CONTRACT??

I WANT TO CANCEL MY 2 GIG DATA TOP ACCOUNT THAT I PAY R129.00 PER MONTH FOR. NOW YOU WANT TO PENALISE ME R1644.00 FOR CANCELLING THIS CONTRACT - FOR WHAT???

PER THE CONSUMER PROTECTION ACT, IF I GIVE YOU 20 BUSINESS DAYS NOTICE:

The following must be considered by the supplier in determining the reasonable cancellation charge or penalty:

o the amount which the consumer is still liable for to the supplier up to the date of cancellation;
o the value of the transaction up to cancellation;
o the value of the goods which will remain in the possession of the consumer after cancellation;
o the value of the goods that are returned to the supplier;
o the duration of the consumer agreement as initially agreed;
o losses suffered by or benefits accrued to the consumer as a result of the consumer entering into the agreement;
o the nature of the goods or services;
o the length of notice of cancellation provided by the consumer;

NOW EXPLAIN TO ME HOW YOUR PENALTY IS REASONABLE AS NO PHONE WAS GIVEN? PLUS, WHERE DO YOU CREDIT ME FOR ANY UNUSED DATA IN YOUR PENALTY? THE FULL AMOUNT DUE UP TO END OF CONTRACT EXPIRY IS R2344 - EXPLAIN HOW A PENALTY OF R1644 IS REASONABLE???

Company: Vodacom
Country: South Africa
City: Cancellations

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