Vodacom
Cancellation of contract

In response to my HelloPeter complaint of the 22 January 2014, Vodacom decided to cancel my current contract without even discussing or informing me of the decision. I didn't want the contract to be cancelled. I wanted a refund of R658 on the contract which was not cancelled for the 2 months of September and October 2013. If Vodacom didn't understand my query they could've just called me instead of just cancelling my contract without providing me with reasons. I called the Call Centre to query this cancellation and I spend 1 hour 30 minutes because they kept transferring me to different departments as no one seems to understand or resolve a simple issue of refunding me R658 on my old contract

Company: Vodacom
Country: South Africa
City: Upgrades

  <     >