Vodacom
Full Billing for Cancellation

I have a contract with Vodacom that expired on 6 January 2014. I called the cancellations department on 27 December to cancel the contract as I did not wish to continue with it past the contract date. The lady at the other end of the line informed me that the contract would be cancelled and not effective from 6 January 2014. I have never cancelled a contract before so I was unaware that I needed to have received a confirmation letter from her. She did not mention it either. She also told me that I would be billed pro rata for the 6 days in January.

Today, 10 January 2014, I noticed that the contract was still active. I called the call centre again and the gentlemen informed me that he saw on the system that I did call to cancel but has no idea why the contract is still active. He then said that he can only cancel it as of tomorrow. He then proceeded to tell me that I will be billed for the full month even though the contract is going to be inactive from tomorrow.

I find this absolutely ridiculous. I called in due to to cancel and dont see why I should be billed in full. Furthermore, I was made to understand that billing would be pro rata and was given conflicting info!

Company: Vodacom
Country: South Africa
City: Call Centre

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