Mtn
Network coverage

I have reported a network coverage problem since October 2013 in my area. Before it was excellent, but now only getting 2G whereas in the past I did get LTE (4G). I am currently doing a research project where I am depending on sustainable network coverage throughout the year, but MTN can't deliver that service to me. I have in total 7 MTN devices in my household experiencing the same issue. My recent reference number reporting this issue to MTN network coverage call centre is (Ref: 0060439). My request to MTN was simple, "please arrange a repeater with an booster to sort this out in my area". I am staying in Valhalla.

This had not been sorted after 13 working days, in other words more than three calendar weeks has passed. I am now forced to open a Telkom mobile account to receive LTE (4G) coverage.

I need to take this further with the authorities referring to the consumer protection Act. If a supplier can't deliver a service that a customer pay for, the contract should be cancelled at know extra cost.

MTN, I did my best to get this problem sorted with you, but there are just no business urgency from your side to support your customers.

Please advice to cancel my contract.

Company: Mtn
Country: South Africa
City: Network coverage

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