Cell C
Promises not kept and since being ignored

Hi
My wife was promised by Funiwe Hintsho that her phone would be collected and a loan handset given to her at the same time. On Friday a courier arrived without a loan handset. My wife then did not give the courier the phone as this was not the agreement. Since Friday Funiwe and other Cell C staff have been ignoring e-mails from my wife. Cell-C social admin have gone as far as to delete complaints from my wife as well as blocking her from complaining on the Cell-C Facebook page.

I wonder if Mr Alan Knott-Craig knows how his employees are breaking promises and then ignoring customers... It's no use coming up with innovative products if this is the type of service one can expect...

Company: Cell C
Country: South Africa
City: National

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