Cell C
DESPITE PREVIOUS COMPLAINTS- STILL NOT SORTED

0845970263 and 0846220677 (FREE BIS WAS OFFERED AND GRANTED). A YEAR LATER AND PROBLEM STILL NOT SOLVED, DESPITE ALL MY PREVIOUS COMPLAINTS AND QUERIES .AND I AM SERIOUSLY BEING INCONVENIENCED AND BILLED FOR THE INCORRECT AMOUNT. I REALLY FAIL TO UNDERSTAND WHY THIS CANNOT BE SORTED. CAN I PLEASE HAVE POSTIVE FEEDBACK I RECEIVED A EMAIL FROM CELL ON 2 JULY 2013 AND NOTHING FURTHER:

From: Funiwe Hintsho [Email Removed]
Sent: 02 July 2013 08:32 AM
To: Laureen Derrocks
Subject: Hello Peter Complaint.
Good day Laureen,
I have assisted you with the matter when you logged a complaint on Hello Peter. I did log a TT for the discounts to be loaded and it was confirmed to me that the discounts were loaded but that did not resolve the problem. Can I suggest that I prepare a credit for BIS for the months that are remaining on the contracts as a resolution to the problem. I apologise for the inconvenience caused on behalf of Cell C.
Regards
Funiwe. Funiwe Hintsho
Customer Admin Agent
25 Wellington Road Parktown
Johannesburg

Company: Cell C
Country: South Africa
City: Johannesburg

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