Vodacom
Illegally upgraded account

I have been living in Australia form the past 2 1/2 years and have left my Vodacom account open. I have received a transaction that exceed the monthly amount of /- R200 to R819. I contacted Vodacom and they tell me that the account was upgraded online.

I have signed and provided the affidavit as well as forward my ID to an automated email.
I was contacted by Sharon Wolf from customer care, provided with this ref No EC-ZHC4-18CN8K and told feedback would be provided in two business days
I also provided my Bank Account details, ID no and Debit order date

Sharon Wolf then instructed me of the following "We have requested an update on your query from the Sales Department and will provide feedback when it is received. We apologise for the delay."

I was instructed to provide a contact no in Australia which was provided but still no one has contacted me.

I have sent emails requesting updates but only get the following response "Thank you for providing your contact details. We have sent it to the Sales Department for further assistance.

This escapade started in 03 DEC 2013 and its now 28 Jan 2014.

Please could Vodacom try and assist with this issue

Company: Vodacom
Country: South Africa
City: Midrand

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