Vodacom
POOR SERVICE - UNAUTHORISED DEBIT

I have a business top up cover & was contacted to upgrade. The consultant was instructed to deliver the phone the 3rd December 2013 to my work address as I was on holiday in Dbn the last week of November 2013. I was then contacted in Durban few days later from work informing me of the delivery. I instructed them that I was away and was informed by the Courier Service that the phone will be returned to Vodacom. I then contacted Vodacom requesting that they cancel the upgrade until further notice. Numerous calls were made advising both consultants & Teamleaders of the problem only to be told that someone from Client Services will contact me to cancel.
06/12/2013 Customer Care Reference No. 321631172
06/12/2013 Request assigned as S3T9M3K - KYQA7
11/12/2013 Request assigned as A108C6 - SFA19M
17/12/2013 Request assigned as S3-T9X3J-JVTOZ
Vodacom in the interim sent me Automated reminders of the upgrade cost that I need to settle.
Last message received.
23/12/2013 Message from CIC: There is a delay in responding to your contract admin/billing query. We will be in contact with you as soon as possible. Thank you for your patience & understanding.
No assistance since Nov. a/c Debited.

Company: Vodacom
Country: South Africa
City: Contact Centre

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