8ta / Telkom Mobile
Bad service and attitute

My sim was suspended on 21 Jan 14 due to outstanding payment, 8ta debited my account on 24 Jan 14. The following day, I requested 8ta to activate my sim, however the consultant failed and I requested a manager, however I was transferred to Zandile Masilela (team leader), I explained to her that I won't have proof of payment since I didn't make a payment but 8ta's debit order went thru on Friday. Also explained that from where I was, I could not send the bank statement as I don't have access to the printing and scanning machine and suggested to send the sms from the bank or take my word, I don't have reasons to should could even check my payment history. She was willing to cancel my contract didn't even try to value as a customer when I requested to cancel; she failed to cancel as she had no authority. 8ta made me feel as if they think I'm lying about the debit order. I asked her to call her manager for advice since the no one, can make decisions is available on weekends. Does that mean complains on weekends are useless? She failed answer my questions regarding the policy, I even gave her suggestions but still failed 8ta needs to improve customer service and review their police

Company: 8ta / Telkom Mobile
Country: South Africa
City: Call centre

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