Mtn
Incorrect billing/incorrect information supplied

We updated our contract in Dec'13. Prior to this we had a 2 year contract at the same branch of MTN, with NO problems.
We went to see the consultant (Eugene) who assisted us with this. We took out 4 Samsung SIII mini's, all on a MyChoice 50 contract. We specifically requested that a 'soft cap' be loaded on all the phones, as these phones were used for our children. This was suppose to be on a zero balance, thus entitling that the kids would only be able to use their 100MB data, 50 anytime minutes and 50sms's - nothing more! We gave the phones to the kids on Xmas. On the 28th, services were suspended on all phones!! Upon inquiry, we were informed that the account is in excess of R2600! This didn't make sense, we went to see the consultant on 5/1/14 which promised to sort this out and feedback to us. On 6/1/14 we left on holiday, where none of us were able to use our new phones. We made numerous inquiries and calls with no avail. On 9/1/14 we paid R2100 for re-connection, where upon the account accumulated to R1900 already again. Numerous calls again, problem still not solved or NO FEEDBACK until date received. Alas our phoned are suspended again!! Please help!!

Company: Mtn
Country: South Africa
City: Kolonade Centre, Pretoria

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