8ta / Telkom Mobile
Unacceptable Customer Service

I had 2 line renewals done on the 14/08/13, cancelling BIS subscription and CLIP as I no longer use Blackberry. I have been charged for the BIS and CLIP for Sep and Oct 2013. I initially raised the query with Abdul on 4/10/13 Ref 6859102 and was told to wait 72 hours before getting a response. Spoke to Babalwa on 8/10/13 and said query was still being attended to. Called back on 11/10/13 spoke to Nosipho and was told that the call was closed (unable to reach client) but confirmed my BIS will be reversed for 1 Month. Logged da query again with Nosipho this time with Ref 6866724 and what a surprise "NO RESPONSE". Called back 17/10/13 spoke to Minenhle and told the initial story of having the BIS credited and the call being closed, upset as ever I asked to speak to a Supervisor. ENTER supervisor Sizwe, who promises to look into the matter, now the 23rd of the month what a surprise still NO RESPONSE. All this time I'm being treated like a ping pong ball having to explain to each consultant, can someone please explain how the order of business is run. Clearly the Customer isn't required. Please can you get my lines cancelled so I can switch to an operator that values their customers.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Customer Call Centre

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