Vodacom
3 wks of, double payment taken & no solution!

I contacted Vodacom 26/08/2013 to change my bank account details for my debit order. I received verbal confirmation that my bank details had been changed and that the debit order for 30/09/2013 would come off the new account. You tried twice to take the payment due from the incorrect account and when I phoned for the third time on 05/09/2013 I was told an sms would be sent to me to confirm payment date. You have now taken payment from me on 09/09/2013 & 14/09/2013 and I have been told I am at fault and requested this. This is so frustrating, you requested me to confirm a date and then you took payment due as well. No one has been helpful or wanting to listen. I have been told it could take 2 weeks for a refund and by then my next payment is due even though you've taken a double payment already. The money you have taken was not meant for you and to wait 2 weeks is not feasible. I have been a good client for over 10 years, never missed a payment. But due to your Customer Service not updating your system as promised you didn't receive payment and now I'm being treated like the bad guy. I find this unacceptable. And your Accounts customer service leaves a lot to be desired.

Company: Vodacom
Country: South Africa
City: Bellville

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