Multichoice
REFUSING TO REFUND ME MY AFTER TAKING A DOUBLE PMT

My February debit order was returned as my banking details had changed and subsequently my decoder was switched off. My son made an EFT payment on 3 March, phoned through the payment details and my decoder was re-activated. At the end of March a double debit was deducted from my account and after querying why, I was informed it was due to no payment being received end February. I have in the past 3 weeks phoned Multichoice numerous times, given the details of the proof of payment to 3 different people in the call centre who have forwarded the payment details to the accounts department. I have also forwarded the proof of payment through to Multichoice FIVE times, and received notification asking for my account number, when I sent that I was told they need proof of payment, I re-sent that and they said they hadn't received it, I sent it again and again and again and have gotten nowhere. I can only think they have NO INTENTION of refunding me. I am a widow and R705 is a lot of money for me, they have left me no money for the rest of the month. Multichoice, your service is absolutely disgusting!

Company: Multichoice
Country: South Africa
City: Johannesburg

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