Mtn
MTN IS USELESS

I CALLED MTN DIRECT ON THUR 22AUG TO ORDER AN IPHONE5.THE SALES CONSULTANT, EMILE WAS VERY FRIENDLY HELPFUL. MY PHONE WAS DELIVERED TO MY WORK ON THUR 29 AUG. BUT I REALIZED THE PHONE'S SPEAKER ISN'T WORKING. SO I CALLED CUSTOMER SERVICES, I WAS TOLD TO TAKE IT TO MY NEAREST MTN STORE (MTN ALBERTON CITY). I TOOK IT THERE ON TUES 3 SEPT. THEY SAID THEY WILL SEND MY PHONE IN, TO GET APPROVAL TO GET ME A NEW PHONE. I'LL GET FEEDBACK WITHIN 7DAYS, THEN IT WILL TAKE 2DAYS TO DELIVER MY NEW PHONE. AFTER NOT GETTING ANY RESPONSE BY WED 11SEPT, I PHONED THE STORE. THEY SAID THEY HAVEN'T RECEIVED ANY FEEDBACK FROM THE WAREHOUSE SO THEY'LL EMAIL THEM GET BACK TO ME.BY FRI 13SEPT I HAVEN'T HEARD ANYTHING SO I PHONED AGAIN. MANAGER SAID "THEY REPLIED YESTERDAY BUT THEY DIDN'T GIVE MUCH DETAIL SO I WILL EMAIL THEM AGAIN." I THEN SAID I WANT TO SPEAK TO THE PEOPLE FROM THE WAREHOUSE MYSELF. HE GAVE ME A NUMBER, THE GUY SAID THEY ONLY WORK WITH REPAIRS, NOT NEW PHONES. HE CANT HELP ME, ONLY AN MTN STORE CAN COMMUNICATE WITH THE WAREHOUSE VIA EMAIL. AFTER THAT I PHONED THE STORE AGAIN ANOTHER 2 NO.S I GOT FROM THE MANAGER JUST TO GET SOMEONE TO ASSIT ME. 3 WEEKS LATER, NOTHING, STILL NO PHONE!!

Company: Mtn
Country: South Africa
City: ALBERTON CITY

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