Truworths
I AM APPALLED AT THEIR CUSTOMER SERVICE

I BOUGHT A BLACKBERRY 9320 ON 30/10/13 ON MY ACCOUNT. I HAD A PROBLEM WHEN I INSERTED THE SIM, I CONTACTED THE STORE AND THE LADY I SPOKE TO ADV ME TO BUY A NEW SIM WHICH I DID. THE PHONE SEEMED TO WORK FINE TILL THE WEEKEND 3/11/13. IT STARTED GETTING HEATED UP AND THE SCREEN WAS TURNING WHITE. I COULD NOT GO BACK TO THE STORE TILL (7/11/13) DUE TO MY WORKING HOURS. WHEN I GOT THERE I WAS TOLD THE 7 DAY EXCHANGE IS OVER. I HAD TO GIVE IT IN FOR REPAIRS AND TAKE A LOAN PHONE. I WAS PROMISED FEEDBACK EACH TIME I CALLED IN (WHICH I NEVER GOT). I PHONED TODAY 3/12/13 ONLY TO BE TOLD TO COME TO THE STORE AND THEY WILL SEE WHAT CAN BE DONE FOR ME. NOW THIS MEANS TAKING TIME OFF FROM WORK AND GOING TO THE STORE AND IF IT'S NOT SORTED NOW THEN I MUST TAKE MORE TIME OF WORK ON ANOTHER DAY. I UNDERSTAND THE 7 DAY EXCHANGE BUT COULD THEY NOT HAVE BEEN A LITTLE MORE HELPFUL SEEING THAT I WAS HAVING A PROBLEM FROM DAY 1. I EVEN TOLD THEM I NEED MY PHONE DUE TO WORK PURPOSES. I CALLED ON NUMEROUS OCCASIONS TO CHECK IF THEY HAD FEEDBACK.

Company: Truworths
Country: South Africa
City: WEST STREET

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