Vodacom
Manager refuses to resolve complaint and hangs up

It has taken me over a week to block a sim card, perform a sim swap and reactivate the account. Despite two calls to customer services and two trips to a Vodacom store the issue remained unresolved, and when I eventually escalated my frustration to a manager via the call centre, he said he was unable to assist (despite all of the correct documentation and authorisation being submitted). He put me on hold mid-sentence, refused to provide me with a number on which to contact him again to follow up with my query should the line be dropped (a previous call centre consultant had not returned my call despite promising to do so and I'd learnt there was no way to follow up), and eventually hung up during the call - I can only assume he "refused" to deal with me any longer

The fact that it has taken so long to resolve the issue, that I've had to jump through numerous procedural hoops, no staff member appears to have been empowered to help me at any time (they kept saying that their processes did not allow for this) and that management dealt with my complaint in such a poor manner is just unacceptable customer service

I will be taking my business elsewhere as soon as possible

Company: Vodacom
Country: South Africa
City: Customer Care

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