Vodacom
Shocking customer handling skills

This is my third complaint about Vodacom within 2 months.

On Friday, 31 May 2013, I contacted Vodacom customer care on 114, selected the Blackberry option and opted to be transferred to a consultant. The first consultant dropped my call, called me back and then dropped my call again. I then had to call back and wait in line before another consultant, G, took my call. After a poor line I disconnected the call before receiving a call back from G.

Whilst speaking and explaining my query to G, I was frustrated at his complete lack of professionalism, disrespect, unhelpfulness, bad attitude and could not believe the manner in which I was being treated. He seemed clueless about my request, refused to answer my simple question about how long he is working for Vodacom, refused to give my his name and surname when I requested it, and had the guts to accuse me of being upset and taking my stress out on him. He even thought it appropriate to have a conversation with a colleague whilst I was on the line, speaking to him.

I had to repeatedly ask for his surname and am not even confident that he have the correct one.

I expect this to be seriously addressed and would like feedback urgently.

Company: Vodacom
Country: South Africa
City: South Africa

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