Vodacom
Data Bundle Reset Unfair Toward Custome

As of 01/02/2013 after 2 months my data bundle, purchased on 01/12/2012, was reset. Albeit that there was still just under 1.5G left on the data bundle purchase.

The bundle was purchased using Vtime website and nowhere during the purchase was it stated that there is an expiry date to the any prepaid data bundle.

I find this rather unacceptable as this is a product I purchased with my hard earned money and now I cannot enjoy the benefits as there is time limit stipulated for me to use this bundle. This is not the case with prepaid airtime, so why does this occur with prepaid data bundle purchases? Why is there a double standard for the data product, when it is essentially the same thing? A service paid for in advance & once it is loaded onto my account, how can Vodacom then decide to just rescind it when they choose?

I find this completely dishonest & cannot fathom the reasoning for this to occur, except greed & screwing the customer for every last penny.

I feel robbed by Vodacom, I am not a wealthy person & was metering my data usage so that my bundle would last for as long as possible.

Company: Vodacom
Country: South Africa
City: Nationwide

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