Telkom
Telkom line fault

A Call to the Telkom SMS line was logged on the 16 Jan 2014 indicating that there is a line fault. A Call Reference number was received, 714ctk160114.
On the 17th I Received a sms indicating that there are still a fault at my line. I call the call centre and inform them that it must be a line fault as there is no dial tone on the Telephone.
On the 18th Jan 2014 I received an SMS indicate that the fault is in the hands of the Technical repair division.
I call on the 21 Jan 2014 in the morning and request an update. I Inform them to escalate the call 575245 because I make use of the line to work from home.
When I call around 15:35 I was informed they wait for a technician to be allocated?
The time from a call is logged and allocated to a cable technician even if they are aware is unacceptable.
Why was a Techician only been allocated today while the Technical dept receive the call on the 18th Jan 2014 already?

Company: Telkom
Country: South Africa
City: Vereeniging

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