Telkom
Non-response to "No Service" fault report

I sent through the sms reporting the fault on my home line on 02.01.2014. An acknowledgement was received together with a fault reference number and an undertaking that Telkom would endeavour to resolve the problem ASAP on 02.01.2014 at 09h40. On 03.01.2014 at 17h32 a progress update was received indicating that the fault was with the technical repair division. On Monday 06.01.2014, the problem had still not been rectified so I called 10210 and spoke to a consultant who informed me the fault was identified at the exchange on 04.01.2014 and handed over to the technician who was working on Sunday 05.01.2014 but this particular technician did not do anything further. The consultant indicated that she would investigate and update the progress but this did not occur. I escalated the complaint via the complaints escalation tab on the Telkom website on Tuesday 07.01.2014 and on 08.01.2014 with no response. I called 10210 again on 09.01.2014 yet the fault has still not been repaired. It is now over a week that I have no telephone line yet no one at Telkom seems willing or able to assist and it is impossible to speak to anyone who is able to provide any constructive assistance!

Company: Telkom
Country: South Africa
City: Johannesburg

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