Vodacom
Migration to new contract not done as expected!

I upgraded and migrated my cell phone account with Vodacom on the 23 October 2013, telephonically. I was told the migration to the new contract would be completed on the 01 November 2013. This was not the case. Following up on the call, I was told I needed to speak to the retentions department. I logged a call. No one called me back in the 24 hour period. I called again in December to be told the account would be migrated over to the new contact on the 01 January 2014. When I queried the fees I had being paying and what rebursement I was going to get I get told I need to speak to accounts. To find out my call has been closed! and I now need to log a new case!!! So now I am on the correct contract but no one has contacted me regarding rebursing me for November and December... Still no response. Do I have to keep phoning for feedback??? When will Vodacom take responsibility for their error and just resolve it!!!

Company: Vodacom
Country: South Africa
City: Midrand

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