Vodacom
Allocation of payment on cellphone0721946291

On the 15th of December 2012 I made payment of R602 in total for both account numbers at Pick n Pay with the easy pay number given to me by 1 of vodacom clients services consultant. R332 for easy pay no:9206019021700580 and R270 for easy pay no:9206019030161824. On the 11th Of January 2013 I receive my invoices via email only to find that 1 payment of R270 was allocated but the other 1 not yet allocated. That's when I started to contact Voda to inform them of my payment. I was asked to fax/email pop which i did and when i called back to check the progress i was informed that I need to fax/email again as the pop they have is not clear. I have faxed/emailed couple of times but still my pop is not allocated even to date. I called again today for the past hour trying to resolve this with no success. I ask them to email me my invoice as how much i must pay for month-end Jan and the invoice i receive is for the account that is up to date for some reason I can't seem to receive the email with the account that is in arrears. I'm complaining because no1 is attending to my query so I'm officially logging a complaint. I emailed to [Email Removed] and 2 supervisors. Faxed to 0115468999

Company: Vodacom
Country: South Africa
City: Vodacom Service Provider

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