8ta / Telkom Mobile
Terrible service, no feedback, misleading clients

Hi
I recently renewed my 10 gig contract for 24 months after an agent called me with the following offering from Zamaswazi Nkosi:

Benefits

Fantastic value - lowest broadband rates!
10GB 10GB Internet (20 GB monthly data bundle) at R 199 per month (0.30 cents per MB).
Send five SMSs per day and receive 50 FREE to send for that day.
This offer is now LTE enabled, meaning you can use this sim card in a LTE device provided there is LTE coverage and be able to enjoy the LTE speeds.

I tried to contact her with regards to getting an LTE router but I got no reply to my 2 emails. I then went to the store in Sandton and I was told I cannot add an LTE device to my contract and you do not sell routers and I need to buy more data to get an LTE router or I need to buy one from elsewhere. I proceeded to purchase a LTE router that supports the Telkom network and I was then told I need to do a sim swap to get the LTE activated. After waiting for half an hour to do a sim swap I managed to put the sim into my device the next day and I was not receiving LTE data. The coverage was tested for my area and there is LTE availability. I then had a 40 minute call with your agent but no response

Company: 8ta / Telkom Mobile
Country: South Africa
City: Sandton city

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