Mtn
MTN - More Useless Every Day

Why is it that EVERY Single time I have to deal with MTN they end up infuriating me.

I went into Gatemax 10 days ago, and dealt with a really lovely Lady called Sarika.

I had requested for my contract to be changed to a topup plan and after filling out a pile of paper, I was told that the change would take a few days and I would receive an SMS to let me know when it was in place.

10 days later I have still not received any notification, and decided to phone the call centre to check.
I don't know why I was surprised, but I was told that there is no record of any contract change on the system!!!

Why Oh Why can MTN not do anything I ask without having to fight???

How can a massive multinational company be consistently incompetent???

Company: Mtn
Country: South Africa
City: Gatemax

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